Hi Guys
Any help welcomed. I have read a few similar threads about self exclusion, and refunds but mine is slightly different.
I have a gambling problem and I lost a lot of money with betway. I rang up and closed my account because I wanted to stop betting, and I didn't want to have an account. I did this on the 22nd April.
This was done without any questions.
However, they kept emailing me asking me to send documents so they could send me my outstanding withdrawal. I didn't have any withdrawals outstanding so I ignored them.
However a few weeks later, intrigued, when I looked into this on online chat with them, they said I had £8k due to be withdrawn, and if I sent them documentation I could have this. I sent all the documentation, they reopened my account but didn't send the withdrawal back into the account as I they had got mixed up, this was a withdrawal I had reversed weeks before. I just wanted to get this cash, but now I had an account reopened I didn't want to use.
Since then I have lost a lot of money, in the 30k region and they made me a VIP client etc to make me feel wanted. I feel I was taken advantage of as I didn't even want to reopen the account. Should they have reopened it? I believe I should be allowed any deposits I made in the time since the reopening refunded.
I have started proceedings and they have confirmed that my account was closed because I wanted to stop betting and they were already very sketchy about me discussing the reopening.
I would be interested to hear your thoughts. Any help is much appreciated.
Many thanks
